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In the caster business, it is a must to have the product available when the customer needs it and DH Casters needed a way to purchase more inventory in advance of sales. In 2018, the company needed more inventory because of the high demand for their products. Mary Lyn’s success, however, has not come without challenges. Her style encourages creativity in all areas of the company and motivates her team to strive for success. By listening to her employees and using their feedback, Baker has crafted customer-focused processes and procedures. She believes in understanding each employee’s role in the company and ensuring a supportive work environment, while keeping the customer’s needs at the forefront of their minds. Mary Lyn’s management style is family-spirited, encouraging, and hands on, with her leadership based on partnership and collaboration. Their expertise enables them to work with customers to find the perfect product to “avoid caster disasters”.

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DH Casters has 13 full time employees who are highly knowledgeable about all of their available products. This is just one piece of DH Casters’ customer service strategy. Having a fully stocked warehouse allows DH Casters to ship products within 48 hours, ensuring that customers are never without the perfect casters and wheels for long. For over 35 years, DH Casters has provided casters and wheels to original equipment manufacturers (OEM’s), distributors, fabricators, maintenance and repair companies, and retail buyers in dozens of industries, as well as to various government agencies, cities, and municipalities. Mary Lyn Baker joined the company in 1994 and became president and owner in 2014. Pacific Northwest region media contactsĭH Casters got its start in 1985, and the Baker family’s three generations of experience in the hardware industry contributed greatly to the success of this award-winning company.Market research and competitive analysis.

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